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Home / Lodge & Cottages / Rates / Private Boat Dock Area Activities / Guest Scrapbook / Directions / Contact Us 2009 © Rocky Hollow Lodge, Robert & Patricia Richardson |
Rocky Hollow Lodge 1306 Lake Street Bull Shoals, Arkansas (870)445-4400 To make your reservation today, call: 1-800-88-ROCKY 1-800-887-6259 |
Cancellation Policy To avoid any misunderstanding, guests will be charged for the number of days reserved. A deposit of half of the total amount is required to secure your reservation. Balance is due at check-in. Refunds are not given due to to early departures, late arrivals, accidents or inclement weather, poor fishing or hunting, or situations beyond our control. Refunds can be given if cancellation is received prior to 45 days of the reserved arrival dates. A cancellation fee totaling 8% will be deducted. Guests assume responsibility for costs incurred and paid by the resort. For cancellations received within 45 days of arrival or after arrival date, all payments will be retained. If the occupancy is refilled, refunds will be issued, but the 8% cancellation fee will be deducted. Guests assume responsibility for costs incurred and paid by the resort. Please do not make a reservation unless you are certain you will arrive and depart as scheduled. In the event of an emergency we will hold deposits to be applied to any future available date of equal value. The 8% Cancellation Fee is still deducted, regardless of your rescheduled date, and applied to your check-in balance. If you have special requirements, just let us know 30 or more days in advance of your registered arrival date, we would be happy to accommodate you in any way possible, but we cannot guarantee that we can accommodate any changes at check-in. Reservation Change Policy Confrming Your Reservation: When you've made a reservation at Rocky Hollow Lodge and your deposit has been received we will send you a Reservation Confirmation Email. If you have not received your Reservation Confirmation Email within 24 hours, call 1-800-887-6259 or check your spam folder. Check-In Time: Our Check-in time is 4 p.m. We strive to provide a clean cabin and a clean property for your family when you arrive at 4 p.m. Our resort is a favorite for Family Reunions, and it is not uncommon to host 75 to 100 people daily. We have a lot of work to do after each group departs in order to present the resort in the quality condition that you deserve and would expect for your vacation. Thank you for honoring our 4 p.m. check-in time. Early check-ins are subject to a half-day rate. Please call ahead if you wish to arrive before the 4 p.m. check-in time. We can only guarantee an early check-in if you agree to pay the half-day rate, and give 24 hours notice ahead of your early arrival so we can schedule additional housekeeping staff to insure your cabin is properly prepared and available when you arrive. We are happy to accommodate your schedule. Check-out time: Our Check-out is 10 a.m. To ensure that all cabins and the 3.5 acres of grounds at Rocky Hollow Lodge are ready for our guests each day, we begin our work at 10 a.m. While we always hate to see our guests go home, we look forward to your next visit and appreciate your help in honoring our 10 a.m. check-out time so we can properly prepare for our new guests. Changes to your Reservation: Changes to your reservation must be made in writing via Email to rocky@southshore.com. Changes include requests to: * Arrive early, * Extend your stay beyond your original reservation, * Additional adults or children over 12 added to the total number of persons in the group, and * Cancellations or requests for refunds. Change Confirmation: We will send you a confirmation of all change requests, via Email within 48 hours. If you do not receive a confirmation for your change request via Email within 48 hours, please call us at 1-800-887-6259 or check your spam folder. Please read over our change confirmation Email carefully and check for any mistakes. Reading carefully and replying to all Emails from Rocky Hollow Lodge will help avoid any confusion or misunderstandings and help us to provide everything you expect and deserve for your next vacation with us at Rocky Hollow Lodge! |
Housekeeping Policy We pride ouselves on the cleanliness and good condition of our grounds and cottages; therefore, we reserve the right to charge without notice an additional cleaning fee up to $100 if cottages are left in a blatantly unreasonable condition. Normal housekeeping duties such as vacuuming, laundry, and disinfecting are included in our service. It is the guests responsibility to wash their pots, pans and dishes. |
Pet Policy We love dogs! We want your dog to enjoy his or her vacation too! We ask $10 per night, per pet. Please do not leave your pet locked in the cabin unattended at any time. We will assist in any way possible to assure your pets comfort. Just ask if you need assistance. If you are on a day trip, and plan on leaving your dog, let us know, or kennel the dog at Pampered Paws Pet Resort, 870-431-884 which is 3 miles from Bull Shoals. This service is affordable, reliable, and the folks at Pampered Paws are real animal lovers and will truly, pamper your pet. Dogs that are unreasonable may be transported to the dog care facility in Lakeview Pampered Paws which is 3 miles from Bull Shoals. The costs of transport ($25) as well as kennel costs ($10 per day) will be assumed by the guest. If you would like to bring your pet, please include in your email that you have read and understand our pet policy, and will allow us to transport your pet to Pampered Paws, if the situation arises. When dogs are left alone in a strange environment, they will bark because they are frightened. Other guests have a right to a quiet, undisturbed vacation. Please do not ask to bring your pet if you do not intend to provide for its care every moment, even if you are not at the resort. No exceptions, please. Thank you! |
Fish Cleaning Policy Please clean all the fish you catch on the lake or the river, and leave the entrails in the water for turtles and other fish to eat. Summer heat will make even the smallest fish residue a fly attractant, not to mention the smell. Help us keep costs down by doing your part to keep your area clean and free of flies and unpleasant odors. Refuse Policy We make great efforts to keep our grounds free of trash, litter, and waste of any kind including but not limited to cigerette butts, gum, candy wrappers, fish entrails, cans and bottles, or anything else that was not there upon our guests arrival. Each cabin has two garbage cans inside and one outside. Fresh bags are provided daily if needed. We do our best to keep up with the daily trash disposal, but if your can gets full, please empty it at the dumpster provided behind the property. To keep costs down we do not hire employees to empty trash cans, and sometimes trash accumulates so fast, we can't keep up! Thank you for policing your refuse and keeping your area as clean as it was found. Recycling Policy We do provide Aluminum Recycling Bins at each cabin, which is then donated to the Local Lions Club to support in their volunteer efforts to provide eyeglasses and optic surgery for persons with impaired vision. Please Recycle all aluminum cans. You, or someone you love might need the Lions Club Someday! |
Reservation Policy Our reservation policy is standard, however it is necessary that all guests have read, understood and agreed to these policies before we can confirm your reservation at Rocky Hollow Lodge. Below is a complete copy for your convenience. Please fill out the form below to confirm you have read, understood and agree to our policies. |
Please remember to bring beach towels for pool and lake. Our towels are for in-cabin use only. Parents - All young children must be supervised at all times. |
Day Guest Policy For the security of all our guests, day guests are welcome by permission only and must be registered at the office. We reserve the right to cancel your stay without refund if unregistered guests are on the premises, in the pool or using the dock. There will be a $10.00 fee per person for day guests. Charges will be made without notice. We reserve the right to limit the number of day guests per cottage. Pet fees also apply to day guests. Repairing and Replacing Property Policy Damages such as stained, torn or otherwise ruined linens or upholstry or loss of property will be charged to the guest without notice in the amount equal to the cost of repairing or replacing cabins, furnishings, or items lost. We ask that you respect our property as you would when staying at a friend's home. |